Privacy Policy

Effective Date: 4 July 2025
Last Updated: 4 July 2025

At Garroway("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website located at garrowayliving.com.au (the "Site").

By using our Site, you agree to the terms outlined in this Privacy Policy.

1. What we do

Our Site provides information about our retirement living real estate projects and allows individuals to express interest in future properties or developments. The site contains text, images, and forms to collect enquiries and expressions of interest from prospective residents, family members, or community members.

2. What personal information we collect

When you submit an Expression of Interest form or contact us, we may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Suburb of residence

  • RSL membership status (if applicable)

  • How you heard about the property (e.g., referral, advertisement, event)

We may also collect limited technical data such as your IP address, browser type, and interaction with the Site for analytics purposes.

3. How we use your information

We use the information we collect to:

  • Respond to your enquiry or expression of interest

  • Provide you with information about our retirement living options

  • Understand interest levels across suburbs and demographics

  • Improve our marketing and outreach efforts

  • Comply with any legal obligations

If you opt in, we may also send you updates about new developments or events related to our projects.

4. Disclosure of personal information

We will not sell or rent your personal information. We may share it with trusted service providers (e.g. marketing platforms or CRM systems) who help us manage enquiries and communicate with you. These providers are required to maintain the confidentiality and security of your data.

We may also disclose personal information where required by law or to protect our legal rights.

5. Storage and security

We take reasonable steps to ensure your information is protected from misuse, loss, unauthorised access, modification, or disclosure. Data is stored on secure servers and access is restricted to authorised personnel only.

6. Cookies and analytics

Our Site may use cookies to enhance your browsing experience and help us analyse traffic. You can choose to disable cookies through your browser settings, although this may limit some functionality.

7. Accessing or correcting your information

You may request access to or correction of the personal information we hold about you at any time by contacting us at the email below. We will respond in accordance with the Privacy Act 1988 (Cth).

8. Third-party links

Our Site may include links to third-party websites (e.g., project partners, real estate portals). We are not responsible for the privacy practices of these external sites.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or concerns about how your personal information is handled, please contact:

Jen Berryman
Email: jen@chanje.com.au